Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ […]
Did you know, this report has CPD hours accredited to it! Thorogood legal reports are accredited by The Solicitors Regulation Authority (CPD reference DVQ/THPU) for continuing professional development as distance learning education. Don’t miss out on this chance to collect your hours! NB: Solicitors may claim up to 75 per cent (12 hours) of their […]
The chief executive officer (CEO) of a corporation and his or her executive team are responsible for the management of the business and its continued operating and financial success. The CEO and executive team are almost always highly compensated and the relative total compensation has mushroomed over time. Most of the compensation now is designed […]
“Legal Terminology with Flashcards, 4th Edition” enables the beginning student to quickly grasp legal terminology through clear language and engaging repetition exercises.
The global response from business to social and environmental issues during the past decade has created a corporate responsibility movement. But what has been the impact of this movement? The financial crisis that began in 2007 has led more and more people to question the fundamentals of our economic system. Now, some within the corporate […]